1. Who we are
Crawlbird is operated by Miten Gohil, sole trader. Our address is available on request at contact@crawlbird.ai. These terms are between you and Miten Gohil, trading as Crawlbird.
2. Your account
Provide accurate account information, protect your credentials and use the service only if you have authority to accept these terms for yourself or your organization. Current subscriptions are for one account; shared team administration is not included. Notify contact@crawlbird.ai if you suspect unauthorised access.
3. What the service does
Crawlbird records answers to approved questions, evaluates brand and competitor presence, stores available citations and helps prepare evidence-based improvements. Answers are collected from the AI platforms you choose for the questions you approve: ChatGPT, and on paid plans Gemini and Google AI Mode. Results describe a defined sample and can vary between checks. We do not guarantee mentions, rankings, traffic, revenue or any other outcome.
4. Your content and permissions
You retain your rights in content you submit. You give Crawlbird permission to process, store and transmit it to the providers needed to deliver the service. Only submit content and analytics that you have the right to use. Publicly available content may still belong to third parties; an AI output or report does not grant rights in that material.
5. AI output and recommendations
Outputs are assistance for your review. Check facts, originality, suitability, legal requirements and technical correctness before publishing or acting on them. Suggestions labeled as possible improvements are not confirmed defects. The Agent does not publish changes to your website. You decide which content to use and remain responsible for that use.
6. Plans and billing
The plan, price, billing interval and applicable taxes are presented at checkout. Paid access starts only after payment and subscription confirmation. Usage limits apply to AI answers (each question asked on each platform counts as one answer), Agent replies, website scans, brands and questions. Unused monthly allowances do not carry forward. All payments are non-refundable, and the billing, cancellation and refund terms form part of these terms.
7. Availability and changes
Collection depends on AI and infrastructure providers. Service interruptions, changed model behavior and missing citations can occur. We may change the service to improve reliability or comply with law. If a paid feature is materially reduced, contact us to discuss available remedies. No service-level guarantee is included unless separately agreed in writing.
8. Acceptable use and suspension
Follow our Acceptable Use Policy. We may restrict activity that threatens security, exceeds limits, violates law or infringes others’ rights. Where practical we will explain the restriction and allow you to resolve it. Cancellation and suspension do not remove obligations that already arose.
9. Responsibility and liability
To the extent permitted by applicable law, the service is provided without a guarantee of uninterrupted operation or fitness for a particular business result. Neither party is responsible for indirect losses that could not reasonably be anticipated. Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded, including fraud or other mandatory protections.
10. Ending the service and resolving concerns
Cancel renewal through Settings → Manage subscription. Export your results before requesting account deletion. For a service complaint or dispute, email contact@crawlbird.ai so we can try to resolve it. Mandatory laws and rights applicable to you remain unaffected. Changes to these terms will be posted with an updated date and material changes communicated before they apply where required.
11. Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, except that mandatory consumer protections in the country where you live are not affected.
Need help?
Crawlbird is operated by Miten Gohil, sole trader. Address available on request.