1. Prices and renewal
Monthly plans cost $49 for Starter, $149 for Growth and $349 for Scale. Annual plans are $490, $1,490 and $3,490 paid upfront, respectively. Applicable taxes are shown at checkout. Subscriptions renew automatically on the displayed billing schedule until canceled. Annual pricing is an upfront annual payment, not monthly installments. Payments are non-refundable, including annual plans.
2. Usage allowances
Starter includes 300 AI answers (one per question on each platform asked), 50 Agent replies and 30 website scans per month across one brand. Growth includes 1,500 answers, 200 Agent replies and 100 website scans across three brands. Scale includes 5,000 answers, 600 Agent replies and 300 website scans across ten brands. Per-audit question limits are 25 on Starter, 50 on Growth and 100 on Scale. Allowances reset each month on your billing date, including on annual plans. They do not roll over. Accounts without a paid plan get a one-time free allowance of 20 AI answers, from ChatGPT only (up to 10 questions per audit), 5 Agent replies and 3 website scans per email address; it does not reset.
3. How checks are counted
Starting an audit reserves its question allowance before provider requests begin. When the audit finishes, questions that failed or were cancelled are returned to your allowance; the same saved request is not charged twice. Agent usage is reserved before generation. Reach your limit and new requests stop; the service does not silently bill usage overages. Contact support about failed work or disputed usage.
4. Cancellation
Open Settings and choose Manage subscription to cancel renewal in Stripe’s customer portal. You can also contact contact@crawlbird.ai for help. Cancellation normally takes effect at the end of the paid period; your subscription status shows its end date. Cancelling does not delete your stored workspace. Delete your account separately in Settings, or email contact@crawlbird.ai.
5. Plan changes and payment failures
Any change in price or billing interval is shown for confirmation in checkout or the customer portal. Stripe displays any applicable prorations before a change. Payment failure or expiry may suspend new paid requests. We do not unlock a plan from a client-side selection; confirmed subscription status determines access.
6. Refunds and statutory rights
All payments are non-refundable. This covers monthly and annual plans, and any part of a paid period you do not use. You can cancel renewal at any time from Settings and keep your access until the end of the period you have paid for. Answers that fail or are cancelled are returned to your allowance; they are not paid back as money. If you were charged by mistake, for example twice for the same period, email contact@crawlbird.ai with the account email and the invoice identifier and we will correct it. Do not send card details. Nothing in these terms limits rights that the law gives you and that cannot be excluded.
Need help?
Crawlbird is operated by Miten Gohil, sole trader. Address available on request.