1. Who we are
Crawlbird is operated by Miten Gohil, sole trader. Our address is available on request at contact@crawlbird.ai. Miten Gohil is the data controller for the personal information described in this notice.
2. Information we process
We process your account email and authentication information; the company domains, brand names, competitors and questions you provide; saved AI answers, citations and analysis; action plan tasks and notes; Agent conversations; and country-level analytics aggregates you choose to import. We also process subscription identifiers, plan status and usage counters. Stripe handles payment details on its own checkout; Crawlbird does not store full payment card numbers.
3. Public website information
To prepare an audit, we retrieve publicly accessible pages from the website you submit. Their content may contain names or other public business information. We use it to suggest a company profile, competitors and questions. You review these suggestions before collecting answers.
4. Why we use information
We use account and workspace data to provide the service you request, support your account, preserve evidence and administer subscriptions. Where data protection law requires a lawful basis, these uses are necessary to perform our contract. Security, abuse prevention and service diagnostics serve our legitimate interests in operating a reliable service. Records required by tax or other applicable law are processed to meet legal obligations. If a feature requires consent, we will ask for it separately.
5. AI processing
OpenAI processes the questions and relevant website or workspace excerpts needed for discovery, answer collection, analysis and the Agent. The Agent selects bounded evidence from your current project and recent conversation rather than sending the complete database. AI outputs may be inaccurate. Do not enter passwords, financial account information, sensitive personal information or data you lack permission to share. See Data & AI processing for provider details and limitations.
6. Analytics and location data
Locations accepts aggregated country, date, referral source and session counts from analytics exports. We do not add a visitor tracking pixel or collect visitor IP addresses through this feature. These aggregates describe sessions attributed to recognized AI referral sources, not where AI users live or geographic rankings. You are responsible for lawfully collecting and exporting your underlying analytics. Hosting providers may process network information, including IP addresses, to deliver and protect the service.
7. Providers and international processing
Clerk provides sign-in; Supabase provides database storage; OpenAI provides AI processing; Oxylabs collects answers to your approved questions from the AI platforms you choose (ChatGPT, Gemini and Google AI Mode); Stripe provides subscription payments; Resend sends account and report emails; Sentry records technical error reports (what failed and where, with no audit answers, form contents or email addresses); Vercel provides hosting. Data may be processed outside your country under the relevant provider agreements. Contact us for the provider configuration and transfer safeguards applicable to your workspace; we do not claim that all processing stays in one region.
8. Retention and deletion
We retain account and workspace data while needed to provide your account and its saved history, unless you request deletion. Retention also takes account of outstanding billing, disputes, security investigations and legal record-keeping requirements. Cancellation stops renewal but does not itself delete your account. Delete your account in Settings, or email contact@crawlbird.ai. Backups and provider records may follow separate retention schedules; we do not promise immediate erasure from every backup. To keep the free allowance to one per person, we keep a one-way hash of your email address and the amount of free allowance used after the account is deleted; it cannot be reversed to reveal the address.
9. Your choices and rights
You can export saved audit results and request access, correction, deletion or a copy of personal information by emailing contact@crawlbird.ai. Depending on your location and the legal basis, you may also request restriction or portability. You can object to processing based on legitimate interests, and withdraw any consent without affecting earlier lawful processing. We may need to verify your identity. You may complain to your local data protection regulator; in the UK this is the Information Commissioner’s Office at ico.org.uk.
10. Cookies and automated analysis
We use authentication cookies and browser storage needed for sessions, selected workspace state and local preferences. The application does not include advertising trackers. AI analysis assists you in reviewing business content; it does not make decisions about individuals with legal or similarly significant effects. See our Cookie Policy for details.
11. Changes and contact
We may update this notice when the service or processing changes. The updated date appears here. Material changes will be communicated through an appropriate account or service notice. Contact contact@crawlbird.ai before providing data that requires a separate processing agreement.
Need help?
Crawlbird is operated by Miten Gohil, sole trader. Address available on request.