Is there a free plan?+
Your first audit and one recheck are free, with up to 10 questions each and no card needed. The free allowance is once per email address and does not reset each month.
What counts as an AI answer?+
Each question sent to one AI platform uses one answer from your monthly allowance. An audit of 25 questions on one platform uses 25 answers, on three platforms 75, and rechecking those questions uses the same again. Questions that fail or are cancelled are returned to your allowance.
Which AI platforms are included?+
ChatGPT, Gemini and Google AI Mode. Every plan can ask ChatGPT; paid plans can also ask Gemini and Google AI Mode, and you choose the platforms for each audit. Crawlbird asks them your questions and saves the real answers, so every number links back to what that platform said. Perplexity is not included yet.
When do allowances reset?+
On paid plans, answers, Agent replies and website scans reset each month on your billing date, including on annual plans. Unused allowances do not roll over. The free allowance does not reset.
What is a brand?+
One website domain you track, with three competitors in each audit. Rechecks of the same domain use the same brand. Each plan is for one user; team seats are not included yet.
Do audits run automatically?+
You choose when to run an audit or a recheck. Answers are collected on our servers, so you can close the tab, and we email you when the report is ready. Scheduled daily tracking is not included.
How does visibility by country work?+
On paid plans, choose up to 6 markets (United States, United Kingdom, Canada, Australia, Germany and Japan). Crawlbird asks ChatGPT the first 5 questions from your audit in each market. Each answer uses one answer from your allowance.
Does the Agent publish to my website?+
No. The Agent drafts page copy, FAQs, comparisons and briefs from your audit evidence. You review the drafts and publish them yourself. Tasks in your action plan do not guarantee future mentions.
Can I change or cancel my plan?+
Yes, from Settings. Cancelling stops renewal and your plan stays active until the end of the billing period. Plan changes and any proration are shown before you confirm. Your saved reports stay available after you cancel.
Do you offer refunds?+
No. Payments are non-refundable, including annual plans, so try the free audit first to see whether Crawlbird fits. If you are charged by mistake, such as twice for one period, email us and we will correct it.